FAQ

 

 

How To Shop

Payment

Payment Confirmation

Shipping

Return and Exchange

Customer Service

HOW TO SHOP

Thank you for your interest with our products. Just need a few steps to get the product to be yours. After choosing the product, click add to bag then click checkout button on the right side. For the next step, sign in with your ID. Don't worry if you're not a member, you just need to sign up. Fill your address and choose your shipping and payment methods. Don't forget to re-check your shopping bag before click the place order button. Voila! You just finished all the steps. Be sure to keep your order number to track your order.

 


 

PAYMENT

For your convenience, we have 3 type of payment to complete your order.

1. BANK TRANSFER
You just have to pay your orders with transfer some nominal amount to SUQMA account.
Here's our account:

Name : PT.Alif Aza Asia

Bank : BCA
Acc Number : 5050 358 099
KCP : ITC Permata Hijau

Bank : Mandiri
Acc Number : 102 000 651 4704
KCP : ITC Permata Hijau

Bank : Syariah Mandiri
Acc Number : 778 977 8927
KCP : Jakarta Simprug

Bank : CIMB NIAGA
Acc Number : 402-01-00679-00-2

Bank : Muamalat
Acc Number : 3040071662

 

If you're done with your payment, please confirm your payment:
a.) Sign in to www.suqma.com/konfirmasi-pembayaran and fill the payment details
b.) Go to confirm payment page. You can find at SUQMA homepage

If you need help for the payment confirmation, please call our CS at (021) 30485599 or email us at cs@suqma.com or text us at 085574671363.

2. CREDIT CARD
Payment via Credit Card is the easiest way to pay your order. You just need to input your credit card data. And if your credit card data is valid, then the payment will processed automatically.

3. ONLINE PAYMENT
In this method, you just need to make sure that you are already registered in the facility online payment of the bank you've chosen.

 


 

PAYMENT CONFIRMATION

Please do your confirmation payment here:

www.suqma.com/konfirmasi-pembayaran/

Or you can do another way for your payment confirmation, here's for the step:
1. Login to your account
2. Get in to Pesananku
3. Please choose konfirmasi Pembayaran

Fill your data payment and wait for the confirmation email.
We're pleased to help you. If you needed help, please email us at cs@suqma.com.

 


 

SHIPPING

Shipping fee will calculate automatically when you're checkout and choose the shipping method.

Shipping rules:
1. We'll shipping your order on Monday - Friday at 09.00 - 18.00
2. There's no shipping on Saturday, Sunday and national day off
3. We'll shipping your order after the payment accepted

 

 


 

RETURN & EXCHANGE

Because you deserve to get the best! That's why we give you a guarantee for return & exchange your products, 30 days since you received the product(Only for online shopping user only).

Please contact our CS if you want to return & exchange your products.
The address for return & exchange products :
SUQMA
Bellezza Shopping Arcade 3rd Floor #333
Jl. Letjen Soepeno No. 34
Jakarta 12210

 


 

 

CUSTOMER SERVICE

Here's the schedule if you want to contact our Customer Service:
Mon - Fri at 09:00 - 17:00
Phone : (021) 30485599
Email  : cs@suqma.com
Text    : +6285574671363

 

 

 

   

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